1. Introduction

Matching Service Japan Co., Ltd ("we", "us", "our") is committed to protecting your privacy and complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), and other applicable privacy laws and regulations. This Privacy Policy explains how we collect, use, disclose, and store personal information in connection with our website (the "Website"), which provides service comparison information and general business information.

2. Personal Information

"Personal information" means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies an individual either directly or indirectly.

3. What Information We Collect

The types of personal information we may collect include:

(a) Contact information, such as your name, email address, and telephone number, which you provide when you use our enquiry or contact form.

(b) Technical and usage information, including your IP address, browser type, device information, and browsing history collected through cookies and analytics tools.

(c) Any other information you voluntarily provide to us through the Website, including through any feedback, complaint, or intellectual property enquiry form.

We do not generally collect sensitive information (as defined under the Privacy Act 1988 (Cth)) through the Website. If we ever need to collect sensitive information, we will only do so with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law.

4. How We Collect Information

We collect information directly from you when you:

(a) interact with us through the Website, including by submitting an enquiry or contact form;

(b) communicate with us by email, telephone, or other means;

(c) browse the Website, through the use of cookies and analytics tools (as described further below).

5. Cookies and Analytics

The Website uses cookies and web analytics tools (such as Google Analytics) to collect information about how visitors use the Website. Cookies are small data files stored on your device when you visit the Website. The information collected through cookies and analytics tools may include your IP address, browser type, pages visited, time spent on pages, and referring URL.

You may configure your browser to reject cookies or to notify you when a cookie is set. Please note that disabling cookies may affect the functionality of the Website.

6. How We Use Your Information

We use the personal information we collect for the following purposes:

(a) responding to your enquiries and requests;

(b) providing and improving our Website and services;

(c) internal record keeping and administrative purposes;

(d) analysing Website usage to improve user experience; and

(e) complying with our legal obligations.

We may also use your information for secondary purposes closely related to our primary purposes in circumstances where you would reasonably expect such use or disclosure.

7. Disclosure of Personal Information to Third Parties

We may disclose your personal information to third parties in accordance with this Privacy Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your information to:

(a) our employees, contractors and/or related entities;

(b) our professional advisers (such as legal, accounting, or IT service providers); and

(c) our marketing or analytics providers;

(d) if we merge with, or are acquired by, another company, or sell all or a portion of our assets, your personal information may be disclosed to our advisor and any prospective purchaser's advisers and may be among the assets transferred;

(e) courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;

(f) third parties to collect and process data, such as analytics providers and cookies; and

(g) any other third parties as required or permitted by law, such as where we receive a subpoena.

8. Overseas Disclosure

Some of the third-party providers to whom we disclose information may be based in, or have servers located outside of, Australia, such as;

Where we disclose personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose personal information to overseas recipients if:

(a) you have given us your consent;

(b) we reasonably believe that the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the Australian Privacy Principles, and that law or binding scheme can be enforced; or

(c) the disclosure is required or authorised by an Australian law or court or tribunal order.

9. How We Protect Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. All persons and organisations handling our information have the responsibility to keep the information safe, regardless of where the information is located. We use appropriate technical and organisational measures, including secure storage systems and access controls based on job function and need-to-know criteria.

10. Data Retention

We will retain your personal information only for as long as it is necessary to fulfil the purposes for which it was collected, or as required or authorised by law. When personal information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it in accordance with the Privacy Act 1998 (Cth).

11. Your rights to Personal Information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to work with you as a customer or supplier of our business.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.

Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Links to other websites

Our website may contain links to other party's websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

13. Enquiries and Complaints

If you have a question, concern, or complaint about how we handle your personal information or about this Privacy Policy, please contact us using the details below. We may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 30 days for us to respond to your complaint.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Changes to This Privacy Policy

We may vary this Privacy Policy from time to time due to changes in our privacy practices or changes in the law, regulations, or professional standards. We will publish the amended Privacy Policy on our Website. We encourage you to review this Privacy Policy periodically.

15. Relationship with Terms and Conditions

This Privacy Policy forms part of, and should be read together with, the Terms and Conditions of Use available on the Website.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: cs@fourquarters.com.au